Solution · Boilers and climate control

Every call answered, even in peak months.

In seasonal peaks technical support companies lose a significant share of calls. A voice assistant answers all of them, collects the details and opens the right request.

Tell us about your process

Call in progress · 00:57

AssistantTermoclima Rossi, this is the virtual assistant. How can I help you?

CustomerGood morning, the boiler is making a strange noise and the water is only lukewarm.

AssistantUnderstood. Could you give me the address and, if you know it, the make of the boiler?

CustomerVia Padova 41, Milan. It's a Vaillant, a few years old.

New job

TypeFault · not urgent

AddressVia Padova 41, Milan

SystemVaillant boiler

Proposed slotThursday 9:00–11:00

Summary sent by SMSScheduled

AI phone assistant: answers calls, collects the details and opens the job.

From: €1,000
Live in: 2–4 weeks
Availability: 24 hours a day
Emergencies: Transferred to an operator

Next step

A 30-minute call to see whether and how we can help.

Tell us about your process

Free and with no commitment. Written proposal with price and timing.

During the call

Answers in the company's name, with a natural voice and in Italian
Classifies the request: fault, maintenance, quote, other
Collects name, address, system model and availability
Immediately transfers emergencies to an operator
Opens the job and sends the customer a summary by SMS or WhatsApp

Scheduled maintenance

The system reads system service deadlines and contacts customers a few weeks ahead, proposing the technicians' available slots. When the customer chooses, the appointment goes into the calendar. Anyone who doesn't answer is called again by the voice assistant.

The role of staff

Complex calls, long-standing customers and decisions on special cases stay with staff. Data collection and repetitive tasks go to the system.

Frequently asked questions

Common questions.

Does the customer know they're talking to a virtual assistant?

Yes, the assistant introduces itself as such. Anyone who prefers to talk to a person can ask at any time.

Do we use our current number?

Yes. Calls can be diverted to the assistant always, out of hours or when the line is busy.

How much does each call cost?

A few tens of cents per minute of conversation, paid directly to the line and voice-service providers. The estimate is made on your volumes.

Hear how the assistant would answer.

In a 30-minute call we configure it with your company's details.

Book a call

Email: davidebergamin.db@gmail.com
Phone: +39 344 1145079
WhatsApp: Message us on WhatsApp
Office: Via Privata Giuseppe Ugolini, 7, 20126 Milano

Or write to us.

We reply within one working day.

Every call answered, even in peak months.

During the call

Scheduled maintenance

The role of staff

Common questions.

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Custom software built around how your company works.

Hear how the assistant would answer.

Or write to us.