In brief
For a B2B food distributor with 80–100 orders a day, 70–80% of them on WhatsApp, Liquid built a system where artificial intelligence reads every order, checks it against history, price list and stock and enters it in the Zucchetti management system, leaving only ambiguous cases to the operator. Similar projects for distributors and wholesalers start at €1,000.
What we automate for a distributor
- Orders from WhatsApp and email read and written into the management system with codes and quantities
- Phone orders recorded by voice or dictated and turned into a draft
- Supplier delivery notes and invoices read and recorded without retyping
- Inactive customers flagged when they pass their usual order frequency
- Summary of the day's orders for the warehouse and deliveries
Without changing your customers' habits
Customers keep writing as they always have, with their own nicknames for products and their “the usual”. The customer's history, the price list and stock make it possible to interpret the message. Whatever isn't clear stays highlighted for the operator.
The food distributor case
Before: every message read by a person, customer identified from memory, codes looked up by hand, quantities retyped. After: the order arrives in the Zucchetti management system already filled in, and the operator checks only the flagged lines.